This Privacy Policy explains how ChatSpin handles information when you use our browser-based random video chat platform to meet strangers by video, voice, or text. We built ChatSpin around spontaneous, in-the-moment conversations, and we try to collect only what we need to keep those connections working and safe.
By using ChatSpin, you agree to the practices described here. Please read this policy carefully so you understand what we collect, why we collect it, and the choices available to you. If you do not agree with these practices, please do not use the service.
Information We Collect
When you use ChatSpin, we may collect a limited set of account details such as the nickname or display name you choose. We do not require you to provide your real name to start a conversation, and we encourage you to keep personal details private while chatting with strangers.
We automatically collect usage data about how you interact with the platform, such as when you start or end a spin, the features you use, approximate session length, and general activity patterns that help us improve the experience.
We also collect basic device and connection information, including browser type, operating system, language settings, and an approximate location derived from your IP address, so the service can function properly across different devices and networks.
For live video, voice, and text sessions, we may process chat metadata — for example, the timing and duration of a connection — but we do not maintain persistent recordings of your live conversations. Reports you submit and safety-related signals may be retained to help us enforce our rules.
How We Use Your Information
We use the information we collect to operate ChatSpin, connect you with other users, and keep the matching and messaging features running smoothly.
We also use this information to protect the community — to detect abuse, prevent fraud, respond to reports, and enforce our terms and community guidelines. Aggregated and de-identified data helps us understand how the service is used so we can improve reliability, performance, and design.
Cookies and Analytics
ChatSpin uses cookies and similar technologies to remember your preferences, keep your session active, and understand how visitors use the platform. Some of these technologies are essential for the service to work, while others help us measure and improve performance.
We may use third-party analytics tools that collect usage information on our behalf. You can adjust your browser settings to refuse or delete cookies, though disabling certain cookies may affect how parts of ChatSpin function.
How We Share Information
We do not sell your personal data. We share information only in limited circumstances described in this policy.
We may share information with trusted service providers who help us run the platform, such as hosting, content delivery, analytics, and safety vendors. These providers may only use the information to perform services for us and are expected to protect it.
We may also disclose information when we believe in good faith that it is necessary to comply with a legal obligation, respond to a valid legal request, protect the rights and safety of our users or the public, or investigate potential violations of our terms.
Data Retention
We keep information only for as long as it is reasonably needed for the purposes described in this policy, such as operating the service, meeting legal requirements, resolving disputes, and enforcing our rules.
When information is no longer needed, we take steps to delete it or de-identify it. Some limited records, such as safety reports, may be retained longer where appropriate to help protect the community.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, or delete certain information we hold about you, or to object to or limit some uses of it.
You can manage many aspects of your experience directly, such as your chosen nickname and cookie preferences. If you would like to make a privacy request, you can reach out through the in-app support or contact option, and we will respond consistent with applicable law.
Security
We use reasonable technical and organizational measures designed to protect the information we handle against unauthorized access, loss, or misuse.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We encourage you to protect yourself as well by keeping your login details private and being cautious about sharing personal information with strangers during chats.
Children and Age Requirement
ChatSpin is intended only for adults who are at least 18 years old. The service is not directed to minors, and we do not knowingly collect personal information from anyone under 18.
If you believe a minor has provided us with information or is using the platform, please contact us through the in-app support option so we can take appropriate action, including removing the account and related information.
International Users
ChatSpin may be accessed from many parts of the world, and the information we collect may be processed and stored in countries other than the one in which you live. These countries may have different data protection rules than your own.
By using the service, you understand that your information may be transferred to and processed in locations where our infrastructure and service providers operate, and we take steps to handle it consistent with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date shown at the top of this page.
Your continued use of ChatSpin after an update takes effect means you accept the revised policy, so we encourage you to review it periodically.
Contact
If you have questions about this Privacy Policy or how your information is handled, you can reach the ChatSpin support team through the in-app support or contact option.
We aim to review privacy questions and requests promptly and to respond in a way that is consistent with applicable laws.